Refund policy

Returns and Refunds Policy

Last updated: August 22, 2026

THANKS KAI is operated by PLENTY INTERNATIONAL, UVOZ IN IZVOZ IZDELKOV, HUISEOP YUN S.P.. Mandatory consumer rights prevail.

14-day returns and EU withdrawal

Clearly notify kai@thankskai.shop within 14 calendar days after you, or a person you designate other than the carrier, physically receives the goods. If one order arrives separately, the period generally starts with the last item. Include your order number and item; prior approval is not required. Return the goods within 14 calendar days after notice. Where EU time-calculation rules apply, a deadline ending on a weekend or public holiday extends to the next working day.

Where only our voluntary return policy applies, goods must be unused, unworn, unwashed, and in original condition with tags and accessories. This does not restrict EU withdrawal. An EU consumer may inspect goods as in a shop but may be responsible for diminished value from excessive handling. Original packaging alone is not a condition of EU withdrawal, except for a legal sealed-goods exception. No restocking fee applies.

Costs and refunds

For change of mind, including EU withdrawal, you arrange the return shipment and pay the direct return cost unless we agree otherwise or law requires otherwise. We do not automatically provide a return label for change-of-mind returns. For defective, damaged, or incorrect goods, contact us before sending; where required, we provide or reimburse a reasonable direct return method and cost.

For EU withdrawal, we refund covered payments within 14 calendar days after notice. We may wait until we receive the goods or dispatch evidence, whichever is first, unless we offered collection. The refund includes the product price and any separately charged delivery cost up to our least expensive standard option. Post shipping included in the product price is covered by the product refund. A FedEx or DHL express premium above standard cost need not be refunded. We use the original payment method unless you agree to a fee-free alternative.

Exchanges

We do not offer direct exchanges. If an item is eligible, return it under this policy and place a new order. This does not limit any mandatory right to free repair or replacement for defective or non-conforming goods.

Exceptions and defective goods

Legal withdrawal exceptions include personalised or fast-expiring goods; unsealed hygiene goods; unsealed software or recordings; inseparably mixed goods; and digital content or completed services where legal consent conditions are met. They do not affect rights for non-conforming goods. EU consumers have a minimum two-year legal guarantee from delivery and may be entitled to free repair or replacement, or, when legal conditions are met, a price reduction or contract termination and refund.

Return procedure and address

Email your notice and order details, package goods securely, send them only to the address below, and keep dispatch evidence.

THANKS KAI — Returns Department
PLENTY INTERNATIONAL, UVOZ IN IZVOZ IZDELKOV, HUISEOP YUN S.P.
Cikava 23, 1290 Grosuplje, Slovenia
kai@thankskai.shop · +386 69 976 028
Registration: 8954127000 · VAT ID: SI31594603

Model withdrawal form (optional)

Complete and return this form only if you wish to withdraw from the contract. You may instead send any other unequivocal statement.

To: PLENTY INTERNATIONAL, UVOZ IN IZVOZ IZDELKOV, HUISEOP YUN S.P., Cikava 23, 1290 Grosuplje, Slovenia · kai@thankskai.shop

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ____________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________

(*) Delete as appropriate.

Nothing here excludes mandatory rights applicable to your purchase.