Shipping policy

Shipping Policy

Last updated: August 22, 2026

Seller
THANKS KAI is operated by PLENTY INTERNATIONAL, UVOZ IN IZVOZ IZDELKOV, HUISEOP YUN S.P., Cikava 23, 1290 Grosuplje, Slovenia.

Shipping methods, charges, and delivery time

  • Post (standard shipping): Standard shipping is included in the product price for every destination currently available at checkout, with no minimum order value. Standard Delivery — Shipping Included is shown as free (€0.00) at checkout. Estimated order processing is 1–5 business days after payment confirmation, followed by estimated transit of 10–20 business days after dispatch. The estimated total Post delivery period is therefore 11–25 business days after payment confirmation.
  • FedEx / DHL (express shipping): FedEx Express Upgrade and DHL Express Worldwide Upgrade may be offered only for eligible destinations where a manually configured rate is available. Any surcharge is displayed at checkout. The Post times above do not apply; FedEx and DHL timing varies by destination and selected service.
  • Weekends and Slovenian public holidays are not business days. Dates are estimates and may be affected by customs, carrier disruption, remote-area service, weather, or events outside our reasonable control. These estimates do not restrict the mandatory delivery rights below.
  • Orders may be dispatched from Slovenia or directly by an approved third-party supplier after we manually place the order. Items in one order may arrive in separate parcels.

Cancellation requests

Email kai@thankskai.shop as soon as possible with your order number. We will make reasonable efforts to stop an order before supplier ordering or dispatch, but cancellation cannot be guaranteed after that process begins. If cancellation succeeds, we refund all sums paid without undue delay. This does not restrict any mandatory right, including EU/EEA statutory withdrawal under our Refund Policy.

Delivery commitment and delay remedies

Unless we expressly agree a different delivery date or period, we deliver without undue delay and no later than 30 calendar days after the contract is formed. The total Post estimate of 11–25 business days applies only when it is clearly shown before order acceptance and you place the order with that estimate displayed. In that case, it is the expressly agreed delivery period for the order. Otherwise, the 30-calendar-day limit applies. If we miss an agreed deadline or the applicable 30-day period, you may require delivery within a reasonable additional period by contacting us. If we still do not deliver, you may terminate the contract and we will refund all sums paid without undue delay. You may terminate immediately if we refuse delivery, or if delivery by a particular date was essential and you made that requirement known before the contract was formed.

Duties and taxes (DDP)

All orders are sold on a Delivered Duty Paid (DDP) basis, whether Post, FedEx, or DHL is selected. Standard Post shipping and, where applicable, import duties and taxes payable by the seller are included in the product or checkout price. Any optional FedEx or DHL express-upgrade charge is shown separately at checkout. You should not be asked to pay additional import charges at delivery. If a carrier requests an unexpected payment, contact us before paying.

Risk of loss or damage

Risk remains with THANKS KAI until you, or a person you designate other than the carrier, physically receives the goods. If you independently arrange a carrier that was not among the options offered by THANKS KAI, risk transfers when we hand the goods to that carrier; your rights against that carrier remain unaffected. This does not change our DDP commitment.

Tracking and delivery issues

When available, tracking is emailed after dispatch; allow up to 48 hours for carrier activation. Report a lost, damaged, defective, incorrect, or materially delayed parcel to kai@thankskai.shop with the order number and supporting evidence where relevant.

Contact
THANKS KAI
PLENTY INTERNATIONAL, UVOZ IN IZVOZ IZDELKOV, HUISEOP YUN S.P.
Cikava 23, 1290 Grosuplje, Slovenia
Registration number: 8954127000
VAT ID: SI31594603
Email: kai@thankskai.shop
Phone: +386 69 976 028