Terms of service

Terms of Service

Last updated: August 31, 2026

OVERVIEW Welcome to THANKS KAI! The terms "we", "us" and "our" refer to THANKS KAI. THANKS KAI operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). THANKS KAI is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS We make reasonable efforts to display and describe products accurately. Minor colour or appearance differences may result from screen settings, but this does not reduce mandatory consumer rights. Goods must conform to the contract, their description and any sample or model, and meet the objective requirements for quality, durability, functionality, compatibility and safety required by applicable law.

We may update or discontinue product listings prospectively. A listing change does not alter an order already accepted or limit any statutory guarantee or remedy.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. THANKS KAI reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until THANKS KAI confirms acceptance. We must receive and process your payment before your order is accepted.

Cancellation requests. Email kai@thankskai.shop as soon as possible with your order number. We will make reasonable efforts to stop the order before placing it with an approved third-party supplier or dispatching it, but cancellation cannot be guaranteed after supplier ordering or dispatch has begun. If cancellation succeeds, or if we decline or cancel the order, we will notify you and refund all sums paid without undue delay. This process does not restrict any mandatory consumer right, including an EU/EEA consumer’s statutory right of withdrawal under our Refund Policy.

We do not offer direct exchanges. If an item is eligible, return it under our Refund Policy and place a new order. This does not limit any mandatory right to repair or replacement for defective or non-conforming goods.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Product prices include standard Post shipping and, where applicable, the import duties and taxes payable by the seller under our Delivered Duty Paid (DDP) terms. Any optional FedEx or DHL express-upgrade charge is shown separately at checkout.

You agree to provide current, complete and accurate purchase and payment information for all purchases. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY The estimated processing time of 1–5 business days and transit time of 10–20 business days apply only to Post standard shipping. The estimated total Post delivery period is therefore 11–25 business days after payment confirmation. FedEx and DHL timing varies by destination and selected service, as stated in our Shipping Policy.

Unless we expressly agree a different delivery date or period with you, we will deliver without undue delay and no later than 30 calendar days after the contract is formed. The total Post estimate of 11–25 business days applies only when it is clearly shown before order acceptance and you place the order with that estimate displayed. In that case, it is the expressly agreed delivery period for the order. Otherwise, the 30-calendar-day limit applies. If we miss an agreed deadline or the applicable 30-day period, you may require delivery within a reasonable additional period by contacting kai@thankskai.shop. If we still do not deliver, you may terminate the contract and we will refund all sums paid without undue delay. You may terminate immediately if we refuse delivery, or if delivery by a particular date was essential and you made that requirement known before the contract was formed.

Risk of loss or damage. Risk remains with THANKS KAI until you, or a person you designate other than the carrier, physically receives the goods. If you independently arrange a carrier that was not offered by THANKS KAI, risk transfers when we hand the goods to that carrier; your rights against that carrier remain unaffected.

Delivery dates are estimates and may be affected by carrier disruption, customs processing, remote-area service, weather, or other events outside our reasonable control. Nothing here limits mandatory consumer rights. These rules do not change our DDP commitment: standard Post shipping and import duties and taxes payable by the seller remain included as stated in Section 4 and our Shipping Policy, and you should not be asked to pay additional import charges at delivery.

SECTION 6 - INTELLECTUAL PROPERTY The THANKS KAI name, logo, and original website text and design elements created for this store are owned by or licensed to THANKS KAI and are protected by applicable intellectual property laws. Product names, brand names, trademarks, logos, product images, and other materials relating to third-party products remain the property of their respective owners and are used only to identify and describe the products offered by this independent retailer. Their appearance does not imply sponsorship, authorization, or affiliation with THANKS KAI.

These Terms permit personal, non-commercial use of the Services. You must not reproduce or distribute original THANKS KAI website content without permission, except as permitted by law. Nothing in these Terms grants THANKS KAI ownership of third-party brands, trademarks, product imagery, or other third-party material, and all rights remain with their respective owners.

The THANKS KAI name and logo identify this independent retail business. All third-party trademarks and brand names belong to their respective owners. You must not use material owned by THANKS KAI without permission or use third-party rights except as permitted by the applicable rights holder or law.

SECTION 7 - OPTIONAL TOOLS You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over. Access to optional third-party tools is subject to the relevant provider terms. Nothing in this section excludes or limits any mandatory consumer right or any responsibility that applicable law places on THANKS KAI. Any use of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS The Services may contain links to websites operated by third parties. We do not control or endorse those external websites and are not responsible for their content or accuracy. If you leave the Services to access an external website, that site's terms and privacy practices apply. Questions about an external website itself may be directed to its operator. However, THANKS KAI remains the seller of products purchased from this store and is responsible for order handling, delivery commitments, returns, refunds, conformity remedies, and other mandatory consumer obligations described in these Terms and our policies.

SECTION 9 - RELATIONSHIP WITH SHOPIFY THANKS KAI is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with THANKS KAI. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and THANKS KAI. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with THANKS KAI.

SECTION 10 - PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy available on our website. By using the Services, you acknowledge that you have read our Privacy Policy. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties in order to provide services to you.

SECTION 11 - FEEDBACK If you submit any ideas, suggestions, feedback, or reviews (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose. You represent and warrant that you own or have all necessary rights to all Feedback submitted.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS We may correct a listing error or update information before an order is accepted. If an accepted order contains a material and obvious error that prevents lawful performance, we will contact you promptly, explain the issue, and seek your express agreement to a correction or cancel only where applicable law permits. If we cancel, we will refund all sums paid without undue delay. A correction or cancellation does not limit mandatory consumer rights.

SECTION 13 - PROHIBITED USES You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable regulations, rules, or laws; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, or harm any person; (e) to transmit false or misleading information; (f) to send any unsolicited advertising or promotional material; (g) to impersonate any other person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

SECTION 14 - TERMINATION We may suspend or terminate access to the Services for a legitimate reason, such as security, fraud prevention, unlawful use or a material breach of these Terms, only to the extent reasonably necessary and with advance notice where practicable. Termination does not affect an accepted order, accrued rights, refunds or mandatory consumer remedies. You remain responsible only for amounts lawfully due.

SECTION 15 - WARRANTIES AND STATUTORY GUARANTEES Nothing in these Terms excludes or limits a mandatory statutory guarantee or remedy. Goods must conform to the contract and applicable law. EU consumers have a minimum two-year legal guarantee from delivery. If goods do not conform, you may be entitled to free repair or replacement or, when the legal conditions are met, a proportionate price reduction or termination of the contract and refund. Any exclusion of an additional warranty applies only where and to the extent permitted by law and never limits mandatory consumer rights.

SECTION 16 - LIMITATION OF LIABILITY Our liability is determined by applicable law. Nothing in these Terms excludes or limits liability where doing so is prohibited, including liability for fraud or intentional misconduct, death or personal injury caused by negligence, mandatory product liability, or a breach of mandatory consumer rights. We do not exclude liability for foreseeable direct loss caused by our breach. Any other limitation applies only where and to the extent permitted by law.

SECTION 17 - RESPONSIBILITY FOR MISUSE Consumers are not required to indemnify us for ordinary use of the Services or for exercising statutory rights. To the extent permitted by law, you are responsible for losses directly caused by your fraudulent, intentional or unlawful misuse of the Services or by a material breach of these Terms.

SECTION 18 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service without affecting the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals between you and us.

SECTION 20 - ASSIGNMENT You may transfer your rights where applicable law permits. We may transfer or assign these Terms or our rights and obligations only if doing so does not reduce your rights, guarantees or remedies, and we will give notice where required by law.

SECTION 21 - GOVERNING LAW AND JURISDICTION These Terms are governed by the laws of the Republic of Slovenia. If you are a consumer habitually resident in another EU or EEA country, this choice does not deprive you of mandatory protections provided by the law of your habitual residence.

An EU or EEA consumer may bring proceedings in the courts permitted by mandatory consumer-jurisdiction rules, including the courts of the consumer's domicile where applicable. We may bring proceedings against a consumer only in the courts permitted by those mandatory rules. Nothing in these Terms creates exclusive Slovenian jurisdiction where applicable law gives the consumer another forum.

Out-of-court consumer dispute resolution (Slovenia). In accordance with the Slovenian Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS), THANKS KAI does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may initiate under that Act, unless participation is required by mandatory law. This does not limit the consumer's right to contact a competent authority or court.

SECTION 22 - CHANGES TO TERMS OF SERVICE We may update these Terms prospectively for legal, security or service-related reasons. An update will not reduce rights or change an accepted order without your express agreement. We will provide notice of a material change as required by law. Continued use after the effective date applies to future use and orders and does not waive any mandatory right.

SECTION 23 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at:

THANKS KAI is operated by PLENTY INTERNATIONAL, UVOZ IN IZVOZ IZDELKOV, HUISEOP YUN S.P., Cikava 23, 1290 Grosuplje, Slovenia. Registration number (matična številka): 8954127000. VAT ID (davčna številka): SI31594603. Email: kai@thankskai.shop. Phone: +386 69 976 028.